Smart Consumer Guides
These guides explain how to set up service, give you the scoop on the deposit and disconnection rules and will help you understand how rates are set.
Consumer Services - List of UTC's consumer services
Consumer Guide to Moving in Washington State
Public Utilities Services - The essentials on electricity, natural gas, telephone and water service.
Residential Garbage and Recycling
FACT SHEETS
In this section you will find Fact Sheets on specific topics of interest regarding telephone, energy, water, solid waste (garbage), and general information.
Telephone
900 Numbers and Pay-Per-Call
A Guide to Your Telephone Phone Bill
City Taxes on a Utility Bills
Directory Assistance -- Adjusting to multiple directory assistance providers
FCC Fact Sheet on Voice Over Internet Protocol (VoIP)
How to select a long-distance service provider
How to satisfy your local calling needs
Local phone service competition--What you should know before switching companies
Local Telephone Number Portability (FCC factsheet)
New Area Code Requires 10-digit dialing
Prepaid Calling Cards
Public Pay Phone factsheet & Wallet Cards
Slamming
Stop Unwanted Telemarketing Calls
Washington Telephone Assistance Program
Energy
Budget Billing for electric and natural gas service
Managing Your Electric and Natural Gas Bills
Natural Gas Rates for customers
Simple steps to a lower energy bill
Water
Water Company Rates and Services
Water: Frequently Ask Questions
Solid Waste (Garbage)
Residential Curbside Recycling
About the UTC
Filing a formal complaint
Informal complaint form
Open Meetings - How to get involved
UTC Policy on Personal Information
UTC Connections