WHAT WE DO

The Utilities and Transportation Commission (UTC) regulates services of privately held or investor-owned companies, by setting rates, enforcing service quality and safety standards, and resolving customer disputes.

Rates
UTC provides oversight of rates and services, requiring that customers be informed of any proposed changes. Rates should be fair, just, reasonable and sufficient.

The UTC welcomes your comments when making decisions on rate, service and policy filings. Comments can be made in person at a regularly scheduled public meeting, in writing, or by submitting a comment form at www.utc.wa.gov/comment. Comments are read by staff and become part of the official record. All comments received, including the identity of the commenter, as part of the official record are public documents under the Public Records Act.

Consumer Protection and Communications Section
Our Consumer Program Specialists can answer your questions and provide information about regulated utility and transportation services

Informal Investigations
If you experience a problem with your regulated service, always contact your provider first. If you do not get a satisfactory resolution, you can file an informal complaint with the commission by:

• When to Call the Commission
• Telephone using our toll-free 1-888-333-WUTC (9882)
• Electronic complaint form at www.utc.wa.gov/FileAComplaint
• Letter with the complaint details