November 2006
E-140-2
When the weather drops to freezing levels and it costs more to heat your home, what do you do if you are having trouble keeping the lights on and your house warm?

Here are some steps you can take to manage your energy bill:

1. Find out if your utility company offers a budget billing plan. Many companies offer a payment plan that lets you pay the same amount each month. The amount is calculated over a 12-month average of usage. It gives you more certainty about what your bills will be from month-to-month. Instead of paying high bills in the winter and low bills in the summer, you pay basically the same amount each month. At the end of the budget plan year, the company calculates your account to make sure your account is paid in full.

2. If you cannot pay your bill on time, contact your utility company immediately. Explain your situation to the company and offer the date or dates when you can pay the bill. If the company agrees to your payment arrangement, make sure you follow-through on your payment plan. Be sure to only agree to arrangements that you can keep. This will help to keep your account in good standing and your service from being disconnected. If you do not meet the arrangements that you have agreed to, the company can disconnect the service without notice.

3. Search for energy assistance funds to help you pay your bill. Depending on your income level, there are several community-based organizations you can contact that may be able to assist you, such as: Community Action Council Churches, Salvation Army, St. Vincent de Paul. Your utility company may also have a low-income energy assistance program to help pay your account.

4. Reduce the amount you use.
• Turn off lights in rooms not used.
• Lower your thermostat. Even one degree can save two percent on your bill.
• Have your furnace checked and change the filter.
• Insulate attics, outside walls, and crawl spaces under floors.

While it can be difficult keeping all your bills paid, taking steps to lower your usage, working with your utility company and getting funding assistance will help keep your service going through the harsh winter months.

For further information, contact your utility company or the Washington Utilities and Transportation Commission at 1-800-562-6150. You also may visit our web site at www.wutc.wa.gov.